If you choose to get a refund for an eligible returned, damaged or defective item (as specified above), you'll be refunded the purchase price and applicable sales tax. For damaged or defective items, you will also receive a refund for any amount you may have paid through Decorus Lighting to have the item shipped to you. For items that were not damaged or defective, you will be responsible for the return shipping costs (whether the item was shipped by parcel or freight). Refunds will be issued to the original method of payment shortly after the return is received and processed. If we are unable to refund the original method of payment, Decorus Lighting will provide you with store credit for the amount of the refund due to you.
If your order is missing any items or parts, please notify us as soon as possible and no later than 30 days after delivery. If the item was sold by a third-party seller, you should contact the seller directly by clicking the "Contact Seller" button. That way, the right person can help you resolve the issues as quickly as possible.
You may cancel an order within 30 minutes after placing the order by visiting the Your Orders page and selecting the "Cancel Order" button for the order. Note that the option to cancel will only appear for 30 minutes after you place an order. After that point, the order will be processed for delivery to you.
If you would like to cancel an order after 30 minutes, you should contact Decorus Lighting by clicking the "Contact Decorus Lighting" button on the Your Orders page, if the item was sold by Decorus Lighting, or click the "Contact Seller" button, if it was sold by a third-party seller. Please note that we cannot guarantee that your order can be canceled after 30 minutes, but we'll try our best to help.